VERA | CUSTOMER SUPPORT OPERATIONS

Instant, intelligent, and intuitive customer care

Transform customer support with VERA – your AI-powered agent offering seamless, automated interactions with unmatched accuracy and efficiency.

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Revolutionise customer care with next-level AI automation

VERA eliminates the complexity and frustrations of traditional AI tools, delivering rapid, accurate support
your customers and teams will love.

1. Instant Answers

Auto-surfaces information from FAQs, docs, and past tickets—no more searching through multiple tabs.

2. Effortless Escalation Management

Multi-agent routing intelligently resolves common issues at the first level, reducing unnecessary escalations.

3. User-Friendly Interface

Natural language interactions with intuitive voice and text inputs—easy enough for anyone to use without training.

4. Rapid ROI & Easy Integration

Pre-trained and fully integrated with your CRM and ticketing systems. Plug-and-play setup without heavy technical effort.

Smart, Human-like Customer Interactions

Deliver exceptional customer experiences effortlessly with distinctive features tailored for intuitive
engagement and efficient resolution.

Voice & Text Interactions

Natural, high-quality voice synthesis for intuitive conversations.

Automated Ticket Handling

Automatically generates and tracks support tickets for seamless management.

Flexible Data Extraction

Efficiently processes structured and unstructured data from diverse customer documents.

24/7 Accessibility

Always-on support across web and mobile platforms, ensuring constant availability.

Effortless Customer Support at Scale

VERA directly addresses common challenges in customer support,
providing streamlined and effective solutions

Time Lost Searching for Information

Instantly retrieve accurate answers without wasting valuable agent hours.

Escalation Overload

Intelligently resolve up to 50% of escalated tickets at Tier 1.

Complex and Frustrating AI Tools

User-friendly interactions requiring zero technical skills.

Costly AI Implementations

Pre-integrated solutions with clear ROI from day one, removing the risk from your AI investment.

Upload or Connect

Advanced capabilities using NVIDIA RIVA, Audio2Face, and NeMo for realistic interactions.

Multi-LLM Flexibility

Compatible with OpenAI, Mistral, or custom self-hosted models for optimal performance.

Real-Time Analytics

Instantly monitor customer satisfaction (CSAT), ticket resolution times, and agent efficiency.

Leading Brands Trust VERA

Enhancing customer support efficiency worldwide.

Deploy VERA in just 4 weeks

1. Integrate

Quickly connect to your existing CRM and ticketing platforms.

2. Train

Easily upload and leverage your documentation, FAQs, and historical tickets.

3. Launch

Go live seamlessly on voice and text channels.

4. Optimise

Continuously improve with detailed analytics and real-time insights.

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Revitalise your customer support, today.

Schedule your personalised demo today and see how VERA uplifts your customer service operation.