VERA

Instant, Intelligent, and Intuitive Customer Care

Transform customer support with VERA – your AI-powered agent offering seamless, automated interactions with unmatched accuracy and efficiency.

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Revolutionise Customer Care with Next-Level AI Automation

VERA eliminates the complexity and frustrations of traditional AI tools, delivering rapid, accurate support
your customers and teams will love.

1. Instant Answers

Auto-surfaces information from FAQs, docs, and past tickets—no more searching through multiple tabs.

2. Effortless Escalation Management

Multi-agent routing intelligently resolves common issues at the first level, reducing unnecessary escalations.

3. User-Friendly Interface

Natural language interactions with intuitive voice and text inputs—easy enough for anyone to use without training.

4. Rapid ROI & Easy Integration

Pre-trained and fully integrated with your CRM and ticketing systems. Plug-and-play setup without heavy technical effort.

Smart, Human-like Customer Interactions

Deliver exceptional customer experiences effortlessly with distinctive features tailored for intuitive
engagement and efficient resolution.

Voice & Text Interactions

Natural, high-quality voice synthesis for intuitive conversations.

Automated Ticket Handling

Automatically generates and tracks support tickets for seamless management.

Flexible Data Extraction

Efficiently processes structured and unstructured data from diverse customer documents.

24/7 Accessibility

Always-on support across web and mobile platforms, ensuring constant availability.

Effortless Customer Support at Scale

VERA directly addresses common challenges in customer support,
providing streamlined and effective solutions

Time Lost Searching for Information

Instantly retrieve accurate answers without wasting valuable agent hours.

Escalation Overload

Intelligently resolve up to 50% of escalated tickets at Tier 1.

Complex and Frustrating AI Tools

User-friendly interactions requiring zero technical skills.

Costly AI Implementations

Pre-integrated solutions with clear ROI from day one, removing the risk from your AI investment.

Upload or Connect

Advanced capabilities using NVIDIA RIVA, Audio2Face, and NeMo for realistic interactions.

Multi-LLM Flexibility

Compatible with OpenAI, Mistral, or custom self-hosted models for optimal performance.

Real-Time Analytics

Instantly monitor customer satisfaction (CSAT), ticket resolution times, and agent efficiency.

Deploy VERA in just 4 weeks

1. Integrate

Quickly connect to your existing CRM and ticketing platforms.

2. Train

Easily upload and leverage your documentation, FAQs, and historical tickets.

3. Launch

Go live seamlessly on voice and text channels.

4. Optimise

Continuously improve with detailed analytics and real-time insights.

VERA – AI AGENT TECHNOLOGY OPTIMIZED FOR CUSTOMER SUPPORT

24/7 Virtual Assistant – Secure Integration, Flexible Data Handling

Supports customers around the clock, reducing workload for support teams.

Fast and secure connection with enterprise data sources.

Handles both structured and unstructured data flexibly.

Ticketing System – Efficient Collaboration Between AI & Humans

Automates the process of creating, routing, and resolving customer requests.

Combines AI with human expertise to handle complex issues effectively.

Smart System – Fully Automated Operations

Applies multi-agent technology to streamline customer service workflows.

Integrates advanced security measures to protect all data.

Continuously improves performance through real-world interaction learning.

VERA in the VERYPAY System

An intelligent finance solution currently used by ~10,000 users in Africa.

Vera is fully integrated with VeryPay’s internal database and Confluence knowledge hub, enabling it to automate the customer support process effectively. The 24/7 chatbot handles a wide range of inquiries — from transactional questions to onboarding assistance. Additionally, Vera is connected to VeryPay’s Jira Service Desk: every time a ticket is generated by the multi-agent system, it is automatically logged into the client’s centralized Jira environment. This ensures seamless, unified ticket management across platforms.

VERA – ADVANCED TECHNOLOGY

Vera uses cutting-edge AI architecture combined with data retrieval and language processing technologies from NVIDIA, delivering fast, accurate, and secure support experiences.

Revitalise your customer support, today.

Schedule your personalised demo today and see how VERA uplifts your customer service operation.