The Challenge

The client had a partially digitalised workflow with a large internal database containing detailed order information. However, this data was not being actively leveraged. Non-technical staff relied on manual lookups or internal requests to access order details, which slowed down response times.

Non-technical teams struggled to navigate and query the database.
Significant time spent finding relevant order information for customers.
Lack of a central, user-friendly interface for quick data retrieval.
Delays in responding to customer queries about orders.

Moreover, the business is very fresh to AI with no prior implementation or AI expertise.

Technology Stacks

React

NodeJS

Langchain

NextJS

The Solution

The Verysell AI team developed effective solutions to help enterprises maximise the value of their data:

Interactive AI Chatbot: Verysell AI’s chatbot lets users retrieve up-to-date information from internal databases using simple natural language, eliminating the need for technical skills. This creates a more efficient, user-friendly experience across the organization.
Hybrid Search: By combining vector embeddings, BM25, and SQL query generation, our hybrid search ensures real-time, highly accurate data retrieval from client databases. As a result, teams can access the right information faster, with greater confidence in its reliability.
Enhanced Security: We safeguard data with encrypted communication, role-based access, and full logging to ensure compliance, transparency, and trust. Clients benefit from both strong compliance standards and robust operational trust.