AI Chatbot Reduces Cost Per Ticket and Its Resolution Time

A groundbreaking AI chatbot designed to transform customer support by automating interactions, streamlining workflows, and safeguarding sensitive information. Deployed on leading technology infrastructures, it boosts efficiency, precision, and security.

This chatbot operates around the clock, serving as the primary point of contact for customer inquiries, thereby alleviating the demands on support staff while delivering timely and accurate answers to users.

Built on the advanced Agentic AI platform, it can evaluate customer needs, formulate effective solutions, retrieve pertinent information, and utilize customer data to provide insightful responses.

Additionally, the chatbot seamlessly integrates with various customer service platforms and communication channels, ensuring a cohesive and responsive experience across multiple touchpoints.

* The client is under NDA

Set to Make Your Ambitions a Reality?

The Challenge

Here are some challenges of the clients before implementing an AI chatbot for customer support with Verysell AI

High volume of customer inquiries: Managing an influx of customer questions can overwhelm support teams, leading to longer response times and lower satisfaction.

Limited availability of support staff: Providing 24/7 customer support is often impractical, resulting in missed opportunities to assist customers outside regular hours.

Inconsistent response quality: Human agents may provide varying levels of service quality, leading to inconsistent customer experiences.

Resource constraints: Budget limitations may restrict hiring additional staff to handle customer inquiries effectively.

Slow resolution times: Complex queries may take longer to resolve, frustrating customers and impacting loyalty.

Technology Stacks

LangChain

NVIDIA NIM

Multi Agent Framework

Python

The Solution

There are various solutions, providing by Verysell AI such as automated responses, 24/7 availability, scalability, multi-channel integration, and so on.

Automated responses: Verysell AI delivers instant answers to common inquiries, significantly reducing response times. This automation enhances customer satisfaction by providing immediate assistance and allows human agents to focus on more complex issues, improving overall efficiency.
24/7 Availability: The AI operates around the clock, ensuring customers can access support anytime. This constant availability boosts customer experience and engagement, capturing inquiries that might otherwise go unanswered.
Scalability: Verysell AI offer remarkable scalability, allowing businesses to handle increased inquiry volumes without needing more staff. This capability enables companies to maintain high service levels during peak times as they grow.
Multi-channel integration: We integrate seamlessly with various communication platforms, ensuring a cohesive experience across channels. This multi-channel support allows customers to engage in their preferred manner, increasing convenience.

Core Features

AI Agentic System

Each multi-agent service comprises various specialized agents, each tailored for a specific task. These can connect to different models, allowing for the fine-tuning of smaller, specialized language models (SMLs).

Customization for Optimal Performance

The system may expand endlessly and solve a variety of issues since each multi-agent service is designed to handle a particular instance. High flexibility and reactivity to intricate processes requiring several phases are made possible by multi-agent services, which are constructed from numerous specialised agents.

Built on NVIDIA’s Platform

Improve the user experience by guaranteeing accuracy and completeness via scanning assistance and real-time visualisation of collected items.

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UK Corp Decreases 97% of Average Response Time by Using AI Chatbot