Generative AI Chatbots in Banking: 5 Critical Cost Drivers
The promise of Generative AI (Gen AI) in customer service is tantalizing. Imagine a chatbot that understands complex queries, provides instant, personalized answers, and even anticipates customer needs. For the banking sector, it’s about transforming the entire customer relationship. However, while the headlines might suggest that powerful AI is cheap and readily available, the reality […]
 
             
               
                 
                 
                 
                 
                 
                 
                 
                 
                