October 2, 2023 Dieu Anh Nguyen
Chatbot Customer Service
Telecom struggles: massive customer calls drain support resources.
Knowledge Management
Factories thrive on knowledge. Capturing expertise (KM) is key. Manufacturing relies on processes, procedures, and know-how.
Credit Scoring in Finance
Credit scores: who pays back, who won’t? Banks use them to lend wisely, directing resources to reliable borrowers.