Business Challenges
In the telecommunications sector, there are persistent issues surrounding customer onboarding procedures. The current processes have long been a source of concern for telecom companies, leading to inefficiencies that could impact customer satisfaction and regulatory compliance. These problems primarily stem from the extensive reliance on paperwork, manual checks, and lengthy waiting periods for customers. Consequently, this not only frustrates customers but also increases the likelihood of errors in managing their data.
Additionally, the intricacy of these procedures can deter potential customers from signing up for telecom services, ultimately resulting in revenue losses. Furthermore, the lack of streamlined onboarding makes these companies vulnerable to fraud, as manual checks may not effectively detect identity theft or fraudulent applications.
Recognizing the shortcomings of traditional onboarding, telecom companies are now embracing a forward-looking approach by integrating eKYC (Electronic Know Your Customer) into AI Vision systems. This innovative application of AI promises significant benefits.
Firstly, it streamlines the onboarding process, reducing paperwork, and automating identity verification. This not only speeds up the onboarding experience but also minimizes the chances of errors, ultimately enhancing customer satisfaction.
Secondly, AI-driven eKYC can make the onboarding process more user-friendly, potentially attracting a higher number of customers, thus boosting revenue.
Lastly, the use of AI in eKYC significantly bolsters fraud detection capabilities. Machine learning algorithms can detect suspicious patterns and anomalies that manual checks might overlook, ensuring a more secure onboarding process.
The integration of eKYC into AI Vision systems represents a promising solution for the telecommunications industry, addressing existing challenges, improving efficiency, attracting more customers, and enhancing security and compliance with evolving regulations.
AI Solution
Our eKYC solution leverages cutting-edge technology to enable remote customer verification. Here’s how it works:
- Biometric Authentication: We harness mature face recognition technology, capitalizing on excellent cloud APIs provided by AWS and Azure. These APIs are ideal for building eKYC systems that can remotely verify the identity of customers.
- Document Verification: Face recognition technology is seamlessly integrated with document verification to confirm the identity of individuals accurately.
- User-Friendly Process: Customers are required to upload a selfie, a scanned identification card, and input personal details. The system then proceeds to verify facial images and personal information, culminating in the verification of biometric evidence.
- Security Measures: The eKYC system ensures the secure handling of personal information through encryption and tokenization techniques, safeguarding customer data against unauthorized access.
Expected Outcome
Implementing eKYC yields a multitude of benefits:
- Fraud Risk Reduction: eKYC effectively reduces the risk of fraud by verifying the identity of customers before they engage in business transactions with the company.
- Enhanced Customer Convenience: eKYC eliminates the need for customers to visit a physical branch, making it more convenient to do business with the company.
- Cost-Effectiveness: eKYC is a cost-effective solution that can be swiftly and easily implemented, streamlining customer verification processes.
By adopting our eKYC solution, businesses across diverse sectors can fortify their security measures, enhance customer convenience, and streamline operations, ultimately contributing to a more secure and efficient digital landscape.
Our Team Members
AI TRANSFORMATION LEAD
Dr. Mikhail Krasnov
Based in Switzerland, Mikhail is an esteemed leader with a Ph.D. in Economics and recognized as a Certified Director by the London Institute of Directors. With a 30-year tenure in the IT sector, he co-founded Verysell Group in 1990 and now drives strategy and innovation across the entire organization. He staunchly believes that AI should be a catalyst for all businesses, not a threat, enhancing and transforming companies. To him, AI is a powerful tool for businesses to harness for their advantage.
Head of Applied AI Lab
Yurii Lozinskyi
Based in England, Yurii is the driving force behind Verysell Applied AI Lab. With 25 years of experience in Healthcare, Insurance, and Finance, he specializes in Business Process & Digital Transformation. Yurii excels in creating neural networks for diverse business automation, from medical diagnostics to machinery anomaly detection. Beyond tech, he’s a proficient software delivery manager and project leader. His leadership has fueled remarkable growth, achieving up to 60% CAGR by guiding 20+ Agile Teams globally.
Chief AI Scientist
Dr. Hung Dao
Based in Vietnam, Dr. Hung leads a dynamic Consulting Team, driving AI innovation across diverse sectors, from industrial visual inspection to medical image segmentation at our AAI Lab. With a PhD in Engineering from Keio University (2014), his expertise extends to groundbreaking research published in renowned conferences such as FG, BMVC, ICASSP, and ACCV, alongside multiple granted patents. With a distinguished track record at FPT, VinBrain & Nautilus AI, he’s a prominent figure in the AI landscape.
STRATEGIC ADVISOR ON AI
Dr. Alexey Minin
Prof. Dr. Alexey Minin, an esteemed expert in the digital economy and artificial intelligence implementation, boasts over 19 years in high-tech. Rising from Siemens engineer to associated partner at MHP – A Porsche Company, Germany, Alexey excels in management consulting, exponential technologies, and creating businesses based on modern tech. A Doctor of Science in AI, Honored Professor, and consultant for several boards of directors, Alexey specializes in digital transformation, AI application, and startup guidance. He co-founded startups, lectures globally, and is a sought-after speaker in digital conferences.
Business Development Manager
Muin Pirzada
Muin brings to the table an extensive background of over 13 years in the fields of Robotic Process Automation (RPA), Test Automation, and Artificial Intelligence (AI). This vast experience has not only equipped him with a profound knowledge of these cutting-edge technologies and deep passion for business growth and operational efficiency, but also with an acute understanding of their capability to revolutionize industries and streamline operations.
Marketing Manager
Ha Nguyen
Based in Hanoi, Ha spearheads marketing endeavors, leveraging over a decade of prowess in the global technology arena. She currently serves as AAI Lab’s Marketing Manager, leveraging her expertise in B2B marketing, branding, content strategies, and Agile methodologies to propel the company’s growth. Her practical know-how equips her to craft and execute effective marketing strategies for AAI Lab and other entities within the Verysell Group.
Software Development Automation Lead
Hieu Tran
Hieu, from Danang, Vietnam, heads the automation team at SmartDev. With a decade of experience in software development, he’s skilled in tech strategy and research. Known for boosting daily operations, Hieu shines in project coordination and customer happiness. Currently, he’s the top engineer at SmartDev and also leads the AAI Lab Software Development Automation.
Head of Project Management
Richard Sharp
Richard, based in Danang Vietnam, has over 40 years of IT experience. He has had many roles including Client Manager, Supplier Manager, and Service Management Program Manager. He has designed, developed and implemented advanced service management solutions for leading organizations across the technology, government, health, telecoms, oil & gas and financial services sectors.
HEAD OF AI EDUCATION
Soan Duong
Dr. Soan is a lecturer at the Computer Science Department within Le Quy Don Technical University. She is also a senior research scientist with keen interest in computer vision and medical imaging. Her research work has been published at prestigious venues, including ISBI, ICIP, ICASSP, BMVC, and CVPR. Soan plays an active role in the academic community by serving as a dedicated reviewer for esteemed publications such as: IEEE Access and NMR in Biomedicine.