VERA

Vera – A Breakthrough in Customer Service with AI Agent

A pioneering AI system that helps businesses fully automate customer service processes, optimize operations, and scale easily without high costs.

Vera is built on NVIDIA’s AI technology, optimized for performance and accuracy.

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24/7 Customer Support

Easy to Scale,
Cost Efficient

Complete Security of
Customer Information

Combines AI with
Human Intelligence

VERA – AI AGENT TECHNOLOGY OPTIMIZED FOR CUSTOMER SUPPORT

24/7 Virtual Assistant – Secure Integration, Flexible Data Handling

Supports customers around the clock, reducing workload for support teams.

Fast and secure connection with enterprise data sources.

Handles both structured and unstructured data flexibly.

Ticketing System – Efficient Collaboration Between AI & Humans

Automates the process of creating, routing, and resolving customer requests.

Combines AI with human expertise to handle complex issues effectively.

Smart System – Fully Automated Operations

Applies multi-agent technology to streamline customer service workflows.

Integrates advanced security measures to protect all data.

Continuously improves performance through real-world interaction learning.

VERA in the VERYPAY System

An intelligent finance solution currently used by ~10,000 users in Africa.

Vera is fully integrated with VeryPay’s internal database and Confluence knowledge hub, enabling it to automate the customer support process effectively. The 24/7 chatbot handles a wide range of inquiries — from transactional questions to onboarding assistance. Additionally, Vera is connected to VeryPay’s Jira Service Desk: every time a ticket is generated by the multi-agent system, it is automatically logged into the client’s centralized Jira environment. This ensures seamless, unified ticket management across platforms.

VERA – ADVANCED TECHNOLOGY

Vera uses cutting-edge AI architecture combined with data retrieval and language processing technologies from NVIDIA, delivering fast, accurate, and secure support experiences.

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Multi-Agent Architecture:

AI agents work as a team, planning and executing data queries (SQL or RAG) efficiently under limited resources.

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RAG (Retrieval-Augmented Generation):

Retrieves and synthesizes internal document data to produce natural, context-aware, and secure responses.

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Closed SQL Queries:

Securely connects with structured databases, enabling fast and accurate data retrieval.

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NVIDIA RIVA & Nemo Reranker:

RIVA enables smooth speech and language processing; Nemo Reranker evaluates and selects the most suitable response for each real-world customer query.

BOOK A DEMO to integrate VERA and optimize your customer support system today.

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