Business Challenges
The labor shortage crisis affecting numerous industries in developed countries, including the offline retail sector, presents significant challenges. Finding qualified and readily available staff for customer service roles can be arduous, impeding store operations and impacting customer experience. In response to this challenge, this case study examines how a cutting-edge application leveraging Digital Human technology addresses this problem by offering a highly customizable and engaging solution for offline shops.
AI Solution
We developed a user-friendly application featuring Digital Human technology. Users begin by uploading a portrait image of a desired individual, which could be a model, influencer, or virtual character. They then create scripts for the Digital Human to speak, covering greetings, product explanations, marketing campaigns, or other desired messages. Advanced algorithms analyze the portrait and script, generating realistic facial expressions, lip movements, and body language while speaking. The application offers customization options, allowing users to modify voice tone, background music, and animation style to achieve the desired brand image and personality. Additionally, the application supports various languages, enabling global deployment and reaching diverse customer segments.
Expected Outcome
The Digital Human application significantly improves the client’s operations and customer experience. Firstly, it provides a cost-effective solution by reducing labor costs associated with traditional customer service roles. Secondly, it ensures 24/7 availability, as the Digital Human can greet customers and answer questions continuously, eliminating wait times and ensuring consistent service. Thirdly, personalized interaction is enhanced by using the likeness of a known individual or creating a unique virtual character, fostering emotional connection and engagement with customers. Lastly, the application contributes to enhanced marketing and sales efforts by dynamically and engagingly presenting promotions and product information, effectively capturing customer attention and increasing sales conversions.
In summary, the implementation of Digital Human technology in offline retail settings revolutionizes customer service and engagement. By leveraging advanced AI-driven solutions, offline shops can overcome labor shortages, provide personalized and engaging interactions with customers, and ultimately enhance marketing and sales efforts. This innovation reshapes traditional retail processes, offering cost-effective solutions and ensuring consistent and engaging customer experiences, thus driving business growth and maintaining a competitive edge in the dynamic retail landscape.
Our Team Members
AI TRANSFORMATION LEAD
Dr. Mikhail Krasnov
Based in Switzerland, Mikhail is an esteemed leader with a Ph.D. in Economics and recognized as a Certified Director by the London Institute of Directors. With a 30-year tenure in the IT sector, he co-founded Verysell Group in 1990 and now drives strategy and innovation across the entire organization. He staunchly believes that AI should be a catalyst for all businesses, not a threat, enhancing and transforming companies. To him, AI is a powerful tool for businesses to harness for their advantage.
Head of Applied AI Lab
Yurii Lozinskyi
Based in England, Yurii is the driving force behind Verysell Applied AI Lab. With 25 years of experience in Healthcare, Insurance, and Finance, he specializes in Business Process & Digital Transformation. Yurii excels in creating neural networks for diverse business automation, from medical diagnostics to machinery anomaly detection. Beyond tech, he’s a proficient software delivery manager and project leader. His leadership has fueled remarkable growth, achieving up to 60% CAGR by guiding 20+ Agile Teams globally.
Chief AI Scientist
Dr. Hung Dao
Based in Vietnam, Dr. Hung leads a dynamic Consulting Team, driving AI innovation across diverse sectors, from industrial visual inspection to medical image segmentation at our AAI Lab. With a PhD in Engineering from Keio University (2014), his expertise extends to groundbreaking research published in renowned conferences such as FG, BMVC, ICASSP, and ACCV, alongside multiple granted patents. With a distinguished track record at FPT, VinBrain & Nautilus AI, he’s a prominent figure in the AI landscape.
STRATEGIC ADVISOR ON AI
Dr. Alexey Minin
Prof. Dr. Alexey Minin, an esteemed expert in the digital economy and artificial intelligence implementation, boasts over 19 years in high-tech. Rising from Siemens engineer to associated partner at MHP – A Porsche Company, Germany, Alexey excels in management consulting, exponential technologies, and creating businesses based on modern tech. A Doctor of Science in AI, Honored Professor, and consultant for several boards of directors, Alexey specializes in digital transformation, AI application, and startup guidance. He co-founded startups, lectures globally, and is a sought-after speaker in digital conferences.
Business Development Manager
Muin Pirzada
Muin brings to the table an extensive background of over 13 years in the fields of Robotic Process Automation (RPA), Test Automation, and Artificial Intelligence (AI). This vast experience has not only equipped him with a profound knowledge of these cutting-edge technologies and deep passion for business growth and operational efficiency, but also with an acute understanding of their capability to revolutionize industries and streamline operations.
Marketing Manager
Ha Nguyen
Based in Hanoi, Ha spearheads marketing endeavors, leveraging over a decade of prowess in the global technology arena. She currently serves as AAI Lab’s Marketing Manager, leveraging her expertise in B2B marketing, branding, content strategies, and Agile methodologies to propel the company’s growth. Her practical know-how equips her to craft and execute effective marketing strategies for AAI Lab and other entities within the Verysell Group.
Software Development Automation Lead
Hieu Tran
Hieu, from Danang, Vietnam, heads the automation team at SmartDev. With a decade of experience in software development, he’s skilled in tech strategy and research. Known for boosting daily operations, Hieu shines in project coordination and customer happiness. Currently, he’s the top engineer at SmartDev and also leads the AAI Lab Software Development Automation.
Head of Project Management
Richard Sharp
Richard, based in Danang Vietnam, has over 40 years of IT experience. He has had many roles including Client Manager, Supplier Manager, and Service Management Program Manager. He has designed, developed and implemented advanced service management solutions for leading organizations across the technology, government, health, telecoms, oil & gas and financial services sectors.
HEAD OF AI EDUCATION
Soan Duong
Dr. Soan is a lecturer at the Computer Science Department within Le Quy Don Technical University. She is also a senior research scientist with keen interest in computer vision and medical imaging. Her research work has been published at prestigious venues, including ISBI, ICIP, ICASSP, BMVC, and CVPR. Soan plays an active role in the academic community by serving as a dedicated reviewer for esteemed publications such as: IEEE Access and NMR in Biomedicine.